Shipping & Returns

SHIPPING & RETURNS

Australia

Flat Rate $8.00 shipping. Spend over $49 and receive free shipping.

Online orders are dispatched within 1 business day with Australia Post. When the order has been dispatched an email notification containing your tracking details will be sent to the nominated email address.

If delivering to a business address please include the business name.

 

Rest Of The World

Flat Rate $35.00 shipping for one item and any other item added on top incurs a $3.00 charge.

 

ONLINE RETURNS & EXCHANGES

Refunds and Exchanges can only be processed if the item is unworn, in its original packaging.

Refunds are available for full priced merchandise only within 21 days of the order date. In accordance with relevant legislation we will provide refunds on manufacturing faults. 

Exchanges are available for all merchandise within 21 days of the order date. We DO NOT offer refunds on SALE MERCHANDISE and we DO NOT offer credit notes. 

You are welcome to exchange for any style/colour/size to equal or greater value as original spend. If the item is of greater value we will contact you to arrange payment for the difference.

You can REFUND/EXCHANGE an item Via your nearest Post Office

Items must be in their original packaging and sent back to the address below:

Deliver to:
6 Moonrise Place 
Mornington, VIC 3931 AUSTRALIA

Customers are responsible for all return postage costs.

For further information please email:

sales@arlo-kids.com